Privacy Policy

Sydney Direct Cremations

Last Updated : June 2026

Sydney Direct Cremations (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose and store personal information when you use our website, contact us, or engage our funeral and cremation services.


1. Who We Are

Sydney Direct Cremations provides direct cremation services throughout the Greater Sydney region.

Website : www.sydneydirectcremations.com.au
Phone : 0477 623 070
Email : info@sydneydirectcremations.com.au


2. Personal Information We Collect


All information we collect is used solely for the purpose of arranging funeral and cremation services and complying with applicable laws when making an application for the Death Certificate.

Information about you when making an enquiry

  • Name
  • Address
  • Email address
  • Telephone number
  • Relationship to the deceased
  • Payment information
  • Communication preferences

Information about the deceased

  • Full legal name
  • Date and place of birth
  • Date and place of death
  • Marital history
  • Parent details
  • Children’s details
  • Medical certifications
  • Information required by NSW Births, Deaths and Marriages
  • Information required by crematoriums, medical practitioners and government authorities



3. How We Collect Information

We may collect information when :
  • You contact us by phone
  • You complete a website form
  • You send us an email
  • You engage us to provide services
  • You provide documentation relating to the deceased
  • Medical practitioners, hospitals, aged care facilities or government agencies provide information required for cremation arrangements



4. Why We Collect Information

We collect personal information to :
  • Respond to enquiries
  • Arrange cremation services
  • Prepare legal documentation
  • Register deaths with NSW authorities
  • Obtain cremation approvals
  • Return ashes to families
  • Process payments
  • Improve our services
  • Meet legal and regulatory obligations

We will only use personal information for the purposes for which it was collected or where otherwise permitted by law.


5. Disclosure of Information

We may disclose personal information to :
  • Crematoriums
  • Mortuary providers
  • Hospitals
  • Medical practitioners
  • NSW Registry of Births, Deaths and Marriages
  • Government departments
  • Accountants and professional advisers
  • Payment processing providers
  • Technology service providers
  • Legal authorities where required by law

We do not sell personal information to third parties.


6. Website Analytics and Cookies

Our website may use :
  • Cookies
  • Google Analytics
  • Website performance monitoring tools
  • Security monitoring systems

These technologies help us understand website usage and improve the user experience.

Information collected may include :
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the website

You may disable cookies through your browser settings, however some website functionality may be affected.


7. Storage and Security

We take reasonable steps to protect personal information from :
  • Loss
  • Misuse
  • Interference
  • Unauthorised access
  • Unauthorised disclosure
  • Modification

Information may be stored electronically or in secure physical files.Only authorised personnel have access to information required to perform their duties.


8. Data Retention

We retain information only for as long as necessary to :
  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely destroyed or de-identified where practicable.


9. Access and Correction

You may request access to personal information we hold about you.

You may also request correction of inaccurate or outdated information. Requests should be made in writing to Sydney Direct Cremations via email (info@sydneydirectcremations.com.au).

We will require proof of identity before providing access or sharing any data.


10. Complaints

If you believe we have breached your privacy, please Contact Us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).


11. Third-Party Websites

Our website may contain links to third-party websites, these links are provided as a matter of convenience and we are not responsible for the privacy practices or content of those websites.


12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on our website and become effective upon publication.


Contact Us

Website : www.sydneydirectcremations.com.au
Phone : 0477 623 070
Email : info@sydneydirectcremations.com.au