FAQ's
Quick answers to our most common questions.
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What is a Direct Cremation?
Direct cremation is also called Private Cremation or NSNA (No Service No Attendance).
Cremation is a simple and respectful.
The person is taken from the place of death to a certified crematorium, where their body is held in mortuary storage for a few days whilst the necessary legal and medical documentation is obtained.
They are then placed into a simple cremation coffin and cremated.
How can you be so cheap compared to everyone else?
In all honesty, our price is not "cheap" but it IS "fair".
We do not have bricks and mortar premises to pay for, we don't have fancy offices and we don't own our own fleet of hearses, display rooms of coffins.
What we DO have is integrity, years of knowledge, compassion and efficiency.
The equipment used to cremate your person is highly regulated, all cremations are single-chamber and the respect and care of the ashes is exactly the same - whether you're paying $2,450 or much much more (some funeral homes charge more than $8,000 for Direct Cremation).
What is a Case?
A "Case" is the name we give to everything involved in the cremation.
It includes the transfer of the person into our care, the preparation of paperwork (both with the family and with doctors), the coffin and cremation, the pick-up and delivery of the ashes in a biodegradable scattering urn and the official Death Certificate.
What coffin is used?
We use a simple cremation coffin which is made of compressed MDF wood.
The cost of this coffin is included in our price; they're $165).
Will I be charged any more than the price shown on the website?
No! The price shown is your final price.
Whilst it is true that there are small fluctuations in cost (for example if someone dies on a public holiday, or if they have a pacemaker that needs to be removed), we absorb these fluctuations so that you don't need to worry about them.
How do you collect the deceased person?
As almost every funeral director is Sydney, we use specialist 3rd party experts to make the collection.
They have expertly trained staff, specialist vehicles and equipment and operate 24/7.
The staff are respectful and caring and well presented with quality uniforms.
If the death happens at home, they will gently and respectfully talk family through how they will move the person.
A trolley is almost always used which is similar to the one's in an ambulance.
Will I get the correct ashes back?
Perhaps the most asked question we get.
The cremation chamber, also called a "Retort" will only take one coffin at a time.
Each cremation takes around 2-3 hours and when finished, the ashes are carefully collected and labelled.
The Retort is cleared completely between each cremation.
How long before the ashes are returned to me?
Whilst the cremation will usually occur within 7-10 days of death, it is generally 3-4 weeks until the ashes are returned.
What paperwork will I need to fill out?
It is fairly simple information needed, but can sometimes take a while to collect.
These are the main things needed :
- full (legal) name
- date of birth
- place of birth
- date of death
- place of death
- name and address of their next of kin or executor
- details of any marriage(s)
- names of their parents
- names of their children (if any)
What if I don’t want the ashes back?
That's fine, we can manage this for you.
No extra charge from us.
When do I need to pay?
We will email you an invoice for payment before the cremation takes place.
You can pay by :
- Credit Card
- Direct Deposit
- Bank Transfer
- Cash
When do I get the Death Certificate?
The Death Certificate issued by the NSW Registry of Births, Deaths & Marriages.
It is sent by registered post approximately 2 weeks after the day of cremation.